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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 24, 2025

1. Introduction

Welcome to Bagasse Food Packaging (operated by Agochar Tech LLP). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website (bagassefoodpackaging.com) and any related services, sales, marketing, or events (collectively, "Services").

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Request a Quote (RFQ): Company name, contact person name, email address, phone number, business address, product requirements, quantity, destination country, custom specifications
  • Contact Us: Name, email address, phone number, company name, message content
  • Subscribe to Newsletter: Email address, name (optional), company name (optional)
  • Download Resources: Name, email address, company name, job title
  • Create an Account: Name, email address, password, company details

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

  • Device Information: IP address, browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, click data, referral source
  • Location Data: Approximate geographic location based on IP address
  • Cookies & Tracking Technologies: See Section 6 for details

2.3 Information from Third Parties

We may receive information about you from:

  • Business partners and distributors
  • Public databases and directories
  • Social media platforms (if you interact with our social profiles)
  • Analytics providers (Google Analytics, etc.)

3. How We Use Your Information

We use the information we collect for the following purposes:

Business Operations

  • Process and respond to RFQ requests
  • Provide product information and quotations
  • Manage business relationships
  • Process orders and shipments

Marketing & Communication

  • Send newsletters and product updates
  • Promote new products and offers
  • Conduct market research
  • Send transactional emails

Analytics & Improvement

  • Analyze website usage and performance
  • Improve user experience
  • Develop new products and services
  • Optimize marketing campaigns

Legal & Security

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our rights and property
  • Resolve disputes

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share data with third-party service providers who perform services on our behalf:

  • Email Services: FormSubmit, Formspree, SendGrid for form submissions and email marketing
  • Analytics: Google Analytics, Google Tag Manager for website analytics
  • Cloud Hosting: Web hosting providers for website infrastructure
  • CRM Systems: Customer relationship management platforms
  • Payment Processors: For processing B2B transactions (if applicable)

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. International Data Transfers

Agochar Tech LLP is based in India (Rajkot, Gujarat). Our website serves customers globally, including in the European Union, United States, Middle East, and other regions.

When you provide information through our website, it may be transferred to and processed in India or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

GDPR Compliance (European Visitors)

If you are in the European Economic Area (EEA), we ensure adequate safeguards are in place for international data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

6.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for website functionality (login, forms, security) Session/1 year
Analytics Cookies Track website usage and performance (Google Analytics) 2 years
Marketing Cookies Personalize content and track ad performance 1-2 years
Preference Cookies Remember language, region, and settings 1 year

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

SSL/TLS encryption for data transmitted between your browser and our servers

Secure Servers

Data stored on secure servers with firewall protection and access controls

Access Control

Limited access to personal data only to authorized personnel

Regular Updates

Regular security audits and software updates to address vulnerabilities

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR:

Right to Access

You have the right to request copies of your personal data we hold about you.

Right to Rectification

You have the right to request correction of inaccurate or incomplete information.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data.

Right to Object

You have the right to object to processing of your personal data for marketing purposes.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

Right to Withdraw Consent

You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hi@bagassefoodpackaging.com. We will respond within 30 days.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • RFQ & Contact Forms: 3-5 years for business development and record-keeping
  • Customer Accounts: Duration of business relationship + 2 years
  • Newsletter Subscribers: Until you unsubscribe or request deletion
  • Website Analytics: 26 months (Google Analytics default)
  • Legal/Tax Records: As required by Indian law (typically 7-10 years)

After the retention period expires, we will securely delete or anonymize your personal data.

10. Children's Privacy

Our services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hi@bagassefoodpackaging.com, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a notice on our homepage for 30 days
  • Send an email notification to registered users (for material changes)
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Information

Legal Entity:

Agochar Tech LLP

Address:

415 Decora Square
Sadhu Vasvani Road
Rajkot - 360005
Gujarat, India

Data Protection Officer:

For GDPR-related inquiries, contact our Data Protection Officer at hi@bagassefoodpackaging.com

Response Time: We aim to respond to all privacy-related inquiries within 5 business days. For GDPR requests, we will respond within 30 days as required by law.