Please read these terms and conditions carefully before using our services or placing an order.
Last Updated: January 24, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Buyer", "Customer", "you") and Agochar Tech LLP ("Company", "we", "us", "our"), operating the website bagassefoodpackaging.com and trading as Bagasse Food Packaging.
By accessing our website, submitting an RFQ (Request for Quote), placing an order, or engaging in any business transaction with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our website or services. These Terms apply exclusively to B2B (Business-to-Business) transactions.
Our services are exclusively designed for business-to-business (B2B) transactions. We cater to:
Not for Consumer Sales: We do not sell products directly to individual consumers or end-users. All orders must be for business purposes with applicable business credentials.
When you submit an RFQ through our website or via email, you agree to provide:
All quotations provided by us are:
Our quotations typically include:
A binding contract is formed only when:
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:
By Buyer: Orders may be modified or cancelled only before production commences and with our written consent. Cancellation may incur charges up to 30% of the order value to cover administrative costs and potential material commitments.
By Seller: We may cancel orders in case of force majeure events, raw material shortages, or circumstances beyond our reasonable control. In such cases, we will refund any advance payment received.
All prices are quoted in USD (United States Dollars) or EUR (Euros) unless otherwise specified. Prices are subject to change without notice until a formal Order Confirmation is issued.
Prices do not include applicable taxes, duties, customs fees, or import charges, which are the responsibility of the Buyer unless explicitly stated otherwise.
Standard payment terms for new customers:
| Order Value | Payment Terms |
|---|---|
| First-time orders | 100% advance payment via T/T (Telegraphic Transfer) |
| Established customers | 30% advance + 70% against B/L copy |
| Large orders (>$50,000) | LC (Letter of Credit) acceptable |
| Sample orders | 100% advance payment |
Important: Production will commence only after receipt of advance payment. All bank charges (including intermediary bank fees) are to be borne by the Buyer.
We ship internationally using standard Incoterms 2020:
Standard production and shipping timelines:
Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by customs clearance, port congestion, or carrier issues.
We provide standard export documentation:
Risk of loss and title to products passes to the Buyer in accordance with the agreed Incoterms. For FOB shipments, risk transfers when goods are loaded on the vessel. For CIF/CFR, we arrange insurance, but risk still transfers at the port of origin.
We make every effort to display product specifications, dimensions, colors, and images accurately on our website. However:
We strongly recommend ordering samples before placing bulk orders:
Note: Approved samples become the quality standard for production. Any deviations must be reported within the inspection period.
All our products meet international quality standards and hold the following certifications:
US FDA food contact compliance (21 CFR Part 176)
Biodegradable Products Institute compostability certification
European compostability standard for packaging
Food safety management system certification
We implement strict quality control measures:
Industry-standard acceptable defect rate: 2-3% per shipment. This includes minor cosmetic imperfections that do not affect product functionality (slight color variations, minor surface irregularities, etc.).
Buyers must inspect products upon delivery and report any damages, defects, or discrepancies within 7 days of receiving the shipment. Claims reported after this period will not be accepted.
We accept claims for:
To file a claim, you must provide:
Upon verification of a valid claim, we will offer one of the following remedies at our discretion:
Important: Products damaged during transit due to carrier mishandling are not our responsibility. File claims directly with the shipping carrier using the insurance documents provided.
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Agochar Tech LLP and protected by Indian and international intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
"Bagasse Food Packaging" and associated logos are trademarks of Agochar Tech LLP. You may not use our trademarks without prior written permission.
If you provide artwork, logos, or branding for custom printing, you warrant that you have the legal right to use such materials and will indemnify us against any intellectual property claims arising from their use.
We warrant that our products:
Except as expressly stated above, we provide products "AS IS" without any warranties, express or implied, including but not limited to:
Product warranties are valid for 6 months from the date of manufacturing, provided products are stored in cool, dry conditions away from direct sunlight and moisture. Warranty does not cover damage due to improper storage, handling, or use.
To the maximum extent permitted by applicable law:
Our total liability for any claim arising from or related to these Terms or any order shall not exceed the value of the specific order giving rise to the claim. In no event shall our liability exceed the total amount paid by you for the products.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
These limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
We comply with all applicable Indian export regulations and international trade laws. We reserve the right to refuse shipments to sanctioned countries or entities. Buyers are responsible for compliance with all import regulations, customs requirements, and laws of their destination country.
All import duties, customs fees, taxes, and other charges in the destination country are the sole responsibility of the Buyer. We do not collect or remit such charges. Refusal to pay customs charges resulting in shipment return or abandonment will result in forfeiture of payment with no refund.
We provide standard HS (Harmonized System) codes for customs classification. However, final classification and duty rates are determined by the destination country's customs authorities. We recommend consulting with a customs broker in your country.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
In the event of force majeure, we will notify you promptly and make reasonable efforts to minimize the impact. Delivery timelines will be extended by the duration of the force majeure event. If the event persists for more than 60 days, either party may terminate the order with refund of advance payment.
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of India, specifically the laws applicable in the State of Gujarat, without regard to conflict of law principles.
For international transactions, the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply where applicable.
In the event of any dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation within 30 days of written notice.
If negotiation fails, disputes shall be resolved through binding arbitration:
Subject to arbitration above, the courts of Rajkot, Gujarat, India shall have exclusive jurisdiction over any legal proceedings arising from these Terms.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.
For existing orders, the Terms in effect at the time of order confirmation shall continue to apply. Your continued use of our website or services after changes constitutes acceptance of the modified Terms.
We will notify registered users of material changes via email or prominent website notice.
For questions about these Terms and Conditions, or to discuss orders, quotations, or disputes, please contact us:
Legal Entity:
Agochar Tech LLP
Trading as: Bagasse Food Packaging
Registered Address:
415 Decora Square
Sadhu Vasvani Road
Rajkot - 360005
Gujarat, India
Email:
General Inquiries: hi@bagassefoodpackaging.com
Sales & RFQ: hi@bagassefoodpackaging.com
Phone:
Website:
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST (Indian Standard Time). We typically respond to inquiries within 24 business hours.
By accessing our website, submitting an RFQ, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: January 24, 2025 | Effective Date: January 24, 2025